Transforming the public service workforce : new ways of delivering public value
Autor institucional: ACCENTURE. Institute for Public Service Value Idioma: Inglês.Publicação: [S.l.] : Accenture. Institute for Public Service Value, 2007Descrição física: 89 p. : il.; 30 cmAssunto: 232260 | 233238 | 320333Resumo: 1. Introduction. 2. Why change? Forces and drivers of workforce transformation. 3. Insights into practice: Three stories of how workforces have been transformed to improve social outcomes: Preparing for college and work: Empowerment Schools in New York City. Creating safer neighborhoods: Police Community. Support Officers in England and Wales. Optimizing through co-operation: Shared Services in Queensland. 4. Embarking upon successful change: Five steps to successful workforce transformation. Step one: Build the vision for change. Step two: Design the new ways of working. Step three: Plan the transformation. Step four: Implement the new ways of working. Step five: Evaluate the impact and review the effectiveness of the changed workforces. 5. Conclusion. 6. Appendix. Case study: Preparing for college and work - Empowerment Schools in New York City. Case study: Creating safer neighborhoods - Police Community Support Officers in England and Wales. Case study: Optimizing through co-operation: Shared Services in Queensland, Australia. Contributors. References. Sources.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Polícia Judiciária | PJ21.D.76 (Browse shelf) | PJ32392 | Available | PJ132392 |
1. Introduction. 2. Why change? Forces and drivers of workforce transformation. 3. Insights into practice: Three stories of how workforces have been transformed to improve social outcomes: Preparing for college and work: Empowerment Schools in New York City. Creating safer neighborhoods: Police Community. Support Officers in England and Wales. Optimizing through co-operation: Shared Services in Queensland. 4. Embarking upon successful change: Five steps to successful workforce transformation. Step one: Build the vision for change. Step two: Design the new ways of working. Step three: Plan the transformation. Step four: Implement the new ways of working. Step five: Evaluate the impact and review the effectiveness of the changed workforces. 5. Conclusion. 6. Appendix. Case study: Preparing for college and work - Empowerment Schools in New York City. Case study: Creating safer neighborhoods - Police Community Support Officers in England and Wales. Case study: Optimizing through co-operation: Shared Services in Queensland, Australia. Contributors. References. Sources.
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