How to resolve conflict in the workplace / Hoda Lacey
Idioma: Inglês.Publicação: Hampshire : Gower, 2000Descrição física: XVII, 195p.; 24cmISBN: 0566080737Assunto: 21493 | 121610Localização e Cota : RAL_LAC Resumo: PART I - THE NATURE OF CONFLICT : 1. Learning and unlearning. 2. The anatomy of a conflict. 3. Conflict in the workplace. PART II - THE SKILLS OF CONFLICT RESOLUTION : 4. Developing a win/win approach. 5. Learning to respond. 6. Creating empathy. 7. Using assertiveness. 8. Handling power constructively. 9. Dealing with emotions. 10. Overcoming reluctance. PART III - THE TOOLS OF CONFLICT RESOLUTION : 11. Mapping. 12. Mediation.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | RAL_LAC (Browse shelf) | 228GRAL | Available | DGPJ228GRAL388640 |
Includes bibliographical references, sources and resources and index. | Fundo documental do GRAL
PART I - THE NATURE OF CONFLICT : 1. Learning and unlearning. 2. The anatomy of a conflict. 3. Conflict in the workplace. PART II - THE SKILLS OF CONFLICT RESOLUTION : 4. Developing a win/win approach. 5. Learning to respond. 6. Creating empathy. 7. Using assertiveness. 8. Handling power constructively. 9. Dealing with emotions. 10. Overcoming reluctance. PART III - THE TOOLS OF CONFLICT RESOLUTION : 11. Mapping. 12. Mediation.
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