Includes bibliographical references and index. | Fundo documental do GRAL

PAR ONE: HOW FACILITATION HEPLS GROUPS - 1. The skilled facilitator approach. 2. what makes work groups effective? 3. The facilitator and other facilitative roles. PART TWO: DIAGNOSING BEHAVIOR IN GROUPS - 4. Understanding the theories that guide our actions. 5. Ground roules for effective groups. 6. Diagnosing behaviors that enhance or hinder group. Effectiveness. - PART THREE: INTERVENING IN GROUPS - 7. Deciding wheter, how, and why to intervene. 8. How to intervene. 9. using the ground rules to intervene. 10. Using the skilled facilitator approach with other processes. 11. Beginning and ending meetings. 12. Dealing with emotions. PART FOUR: AGREEING TO WORK TOGETHER - 13. Contrating: deciding whether and how to work together. 14. Working with another facilitator. PART FIVE: USING FACILITATIVE SKILLS IN YOUR OWN ORGANIZATION - 15. Serving as facilitator in your own organization. 16. The facilitative leader. Resource A: Current and previous ground rules. Resource B: Sample planning meeting letter. Resource C: Guidelines for developing and effective contract. Resource D: Sample agreement for basic facilitation. Resource E: sample agreement for developmental facilitation. Resource F: Guidelines for using experiential exercices and self-knowledge instruments. Resource G: Questions for cofacilitators. Resource H: Guidelines for contracting with your manager.