Resolving conflicts at work : eigth strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; Warren Bennis (foreword)
Idioma: Inglês.Publicação: San Francisco : Jossey-Bass, 2005Descrição física: XXXIX, 340p.; 23cmISBN: 0787980242Assunto: 21493 | 121610Localização e Cota : RAL_CLO Resumo: Forword: Conflict: a leader's challenge. Preface - Introduction: EIGTH STRATEGIES TO MOVE FROM IMPASSE TO TRANSFORMATION - Strategy One : Change the cultural context of conflict. Strategy Two : Listen actively , empathetically, and responsavely. Strategy Three : Acknowledge and integrate emotions to solve problems. Strategy Four : Search beneath the surface for hidden meaning. Strategy Five: Separate what matters from what getts in the way. Strategy Six : Stop rewarding and learn from difficult behaviors. Strategy Seven : Solve problems creatively, plan strategically, and negotiate collaboratively. Strategy Eigth : Explore resistance, mediate, and design systems for prevention and resolution.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | RAL_CLO (Browse shelf) | 370GRAL | Available | DGPJ370GRAL386729 |
Ed. revista; Includes index. | Fundo documetal do GRAL
Forword: Conflict: a leader's challenge. Preface - Introduction: EIGTH STRATEGIES TO MOVE FROM IMPASSE TO TRANSFORMATION - Strategy One : Change the cultural context of conflict. Strategy Two : Listen actively , empathetically, and responsavely. Strategy Three : Acknowledge and integrate emotions to solve problems. Strategy Four : Search beneath the surface for hidden meaning. Strategy Five: Separate what matters from what getts in the way. Strategy Six : Stop rewarding and learn from difficult behaviors. Strategy Seven : Solve problems creatively, plan strategically, and negotiate collaboratively. Strategy Eigth : Explore resistance, mediate, and design systems for prevention and resolution.
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