Managing difficult, frustrating, and hostile conversations : strategies for savy administrators / Georgia J. Kosmoski, Dennis R. Pollack
Idioma: Inglês.Publicação: California : Corwin Press, INC., 2000Descrição física: 108p.; 23cmISBN: 0803968094Assunto: 112421 | 121605Localização e Cota : MED_KOS Resumo: 1. Defusing the angry screamer. 2. Dealing with embarrassment or humiliation. 3. Handling legitimate complaints. 4. Under the influence of dri«ugs or alcohol. 5. Refusing to be coerced. 6. Discouraging the dependent personality. 7. Serving as mediator when friction exists. 8. Disabling the backstabber. 9. Maintaining confidentiality. 10. What works in all cases. RESOURCE A : The School Administrators'Code of Ethics.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | MED_KOS (Browse shelf) | 58GRAL | Available | DGPJ58GRAL381143 |
Includes bibliographical references and index. | Fundo documental do GRAL
1. Defusing the angry screamer. 2. Dealing with embarrassment or humiliation. 3. Handling legitimate complaints. 4. Under the influence of dri«ugs or alcohol. 5. Refusing to be coerced. 6. Discouraging the dependent personality. 7. Serving as mediator when friction exists. 8. Disabling the backstabber. 9. Maintaining confidentiality. 10. What works in all cases. RESOURCE A : The School Administrators'Code of Ethics.
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