I hear what you say, but what are you telling me? : the strategic use of nonverbal communication in mediation / Barbara G. Madonik
Idioma: Inglês.Publicação: San Francisco : Jossey-Bass, 2001Descrição física: XXIX, 287p.; 24cmISBN: 0787957097Assunto: 301Localização e Cota : MED_MAD Resumo: Part one: Essencial definitions and pratical applications. Part two: Seven steps to getting results. Step 1- Be prepared. Step 2- Maximizing the initial telephone contact. Step 3- Managing the the environment. Step 4- Assessing the parties. Step 5- Building rapport. Step 6- Triggering action. Step 7- Bringing closure.| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Monografias | Biblioteca da Direção-Geral da Política de Justiça | MED_MAD (Browse shelf) | 99GRAL | Available | DGPJ99GRAL379500 |
Includes bibliographical references and index. | Fundo ocumental do GRAL
Part one: Essencial definitions and pratical applications. Part two: Seven steps to getting results. Step 1- Be prepared. Step 2- Maximizing the initial telephone contact. Step 3- Managing the the environment. Step 4- Assessing the parties. Step 5- Building rapport. Step 6- Triggering action. Step 7- Bringing closure.
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