MOORE, Christopher W.
The mediation process : practical strategies for resolving conflict / Christopher W. Moore . - 2nd ed. . - San Francisco : Jossey-Bass Publishers, 1999 . - XVIII, 430p.; 24cm . - The Jossey-Bass Conflict Resolutions Series . - ISBN: 0787902489RESOLUÇÃO ALTERNATIVA DE LITÍGIOS / MEDIAÇÃO / MED_MOO