000			01885nam a2200241 4500
001			390744
090			_a390744
100			_a20120124d2007 y0pory50 ba
101			_aeng
200			_aTransforming the public service workforce _enew ways of delivering public value
210			_a[S.l.] _cAccenture. Institute for Public Service Value _d2007
215			_a89 p. _cil. _d30 cm
330			_a1. Introduction. 2. Why change? Forces and drivers of workforce transformation. 3. Insights into practice: Three stories of how workforces have been transformed to improve social outcomes: Preparing for college and work: Empowerment Schools in New York City. Creating safer neighborhoods: Police Community. Support Officers in England and Wales. Optimizing through co-operation: Shared Services in Queensland. 4. Embarking upon successful change: Five steps to successful workforce transformation. Step one: Build the vision for change. Step two: Design the new ways of working. Step three: Plan the transformation. Step four: Implement the new ways of working. Step five: Evaluate the impact and review the effectiveness of the changed workforces. 5. Conclusion. 6. Appendix. Case study: Preparing for college and work - Empowerment Schools in New York City. Case study: Creating safer neighborhoods - Police Community Support Officers in England and Wales. Case study: Optimizing through co-operation: Shared Services in Queensland, Australia. Contributors. References. Sources.
606			_aSERVIÇO PÚBLICO _9232260
606			_aORGANIZAÇÃO ADMINISTRATIVA _9233238
606			_aMUDANÇA ORGANIZACIONAL _9320333
710			_aACCENTURE _bInstitute for Public Service Value _9354539
955			_xOferta