| 000 | 01347nam a2200265 4500 | ||
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| 001 | 31665 | ||
| 010 | _a1881303438 | ||
| 090 | _a31665 | ||
| 100 | _a20120917d1997 y0pory50 ba | ||
| 101 | _aeng | ||
| 200 |
_aThe management of struggle _eelements of dispute resolution through negotiation, mediation and arbitration _fJohn W. (Sam) Keltner |
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| 210 |
_aCresskill (NJ) _cHampton Press _d1997 |
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| 215 |
_aXI, 268p. _d28cm |
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| 225 | _aThe Speech Communication Association / Hampton Press applied communication program | ||
| 300 | _aIncludes bibliographical references and index. | Fundo documental. | ||
| 330 | _aPreface. Chapter 1. The struggle spectrum. Chapter 2: Management of the struggle process. Chapter 3: Power and struggle: some concepts of power and empowerment in dealing with disputes. Chapter 4: Managing struggle through problem solving negotiation and bargaining. Chapter 5: Mediation. Chapter 6: Arbitrating disputes: arbitrators and advocats. Chapter 7: De-escalation on the struggle spectrum. | ||
| 606 |
_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493 |
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| 606 |
_aNEGOCIAÇÃO _915633 |
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| 606 |
_aMEDIAÇÃO _9301 |
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| 606 |
_aARBITRAGEM _9844 |
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| 700 |
_aKELTNER _bJohn W. _9121657 |
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| 852 | _jRAL_KEL | ||