000			01647nam a2200205 4500
001			31649
010			_a0787950580
090			_a31649
100			_a20120912d2000 y0pory50 ba
101			_aeng
200			_aReaching for higher ground in conflict resolution _etools for powerful groups and communities _fE. Franklin Dukes, Marina A. Piscolish, John B. Stephens _gMark Gerzon (forword)
210			_aSan Francisco _cJossey-Bass _d2000
215			_aXXII, 258p. _d23cm
300			_aIncludes bibliographical references and index. | Fundo documental do GRAL.
330			_aPreface. 1. Reaching for higher ground. 2. Unspoken expectationsand rules of engagement. 3. Common practice with ground rules: how they fail us and we fail them. 4. Beyond common ground rules: reaching for higher ground. 5. Creating shared expectations: the six keys to sucess. 6. Putting ground rules to work: geeping the group on the path. 7. Too big? Unbalanced ? Quit? Seething? the art of working with less-than perfect groups. 8. Reaching for higher ground in action: a hospital department management team at work. 9. Beyond boundariies: bringing higher groubd to whole communities. 10. Conclusion and inspiration. Appendix A : Typical Ground Rules. Appendix B : RHG Covenant of the "Wannabe Better" School District's Education Management Team. Appendix C : Negotiating Team RHG Pre-Negotiation Preparation Meeting Documentation. Appendix D : Bestdarned Community Group Tools for Reaching Higher Ground.
606			_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493
700			_aDUKES _bE. Franklin _924277
852			_jRAL_DUK