| 000 | 01049nam a2200205 4500 | ||
|---|---|---|---|
| 001 | 31646 | ||
| 010 | _a0566080737 | ||
| 090 | _a31646 | ||
| 100 | _a20120911d2000 y0pory50 ba | ||
| 101 | _aeng | ||
| 200 |
_aHow to resolve conflict in the workplace _fHoda Lacey |
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| 210 |
_aHampshire _cGower _d2000 |
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| 215 |
_aXVII, 195p. _d24cm |
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| 300 | _aIncludes bibliographical references, sources and resources and index. | Fundo documental do GRAL | ||
| 330 | _aPART I - THE NATURE OF CONFLICT : 1. Learning and unlearning. 2. The anatomy of a conflict. 3. Conflict in the workplace. PART II - THE SKILLS OF CONFLICT RESOLUTION : 4. Developing a win/win approach. 5. Learning to respond. 6. Creating empathy. 7. Using assertiveness. 8. Handling power constructively. 9. Dealing with emotions. 10. Overcoming reluctance. PART III - THE TOOLS OF CONFLICT RESOLUTION : 11. Mapping. 12. Mediation. | ||
| 606 |
_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493 |
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| 606 |
_aMEDIAÇÃO LABORAL _9121610 |
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| 700 |
_aLACEY _bHoda _924275 |
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| 852 | _jRAL_LAC | ||