000			02104nam a2200217 4500
001			31634
010			_a0787947237
090			_a31634
100			_a20120907d2002 y0pory50 ba
101			_aeng
200			_aThe skilled facilitator _ea comprehensive resource for consultants, facilitators, managers, trainers, and coaches _fRoger Schwarz
205			_a2.º ed
210			_aSan Francisco _cJossey-Bass _d2002
215			_aXXI, 407p. _d24cm
225			_aThe Jossey-Bass business & management series
300			_aIncludes bibliographical references and index. | Fundo documental do GRAL
330			_aPAR ONE: HOW FACILITATION HEPLS GROUPS - 1. The skilled facilitator approach. 2. what makes work groups effective? 3. The facilitator and other facilitative roles. PART TWO: DIAGNOSING BEHAVIOR IN GROUPS - 4. Understanding the theories that guide our actions. 5. Ground roules for effective groups. 6. Diagnosing behaviors that enhance or hinder group. Effectiveness. - PART THREE: INTERVENING IN GROUPS - 7. Deciding wheter, how, and why to intervene. 8. How to intervene. 9. using the ground rules to intervene. 10. Using the skilled facilitator approach with other processes. 11. Beginning and ending meetings. 12. Dealing with emotions. PART FOUR: AGREEING TO WORK TOGETHER - 13. Contrating: deciding whether and how to work together. 14. Working with another facilitator. PART FIVE: USING FACILITATIVE SKILLS IN YOUR OWN ORGANIZATION - 15. Serving as facilitator in your own organization. 16. The facilitative leader. Resource A: Current and previous ground rules. Resource B: Sample planning meeting letter. Resource C: Guidelines for developing and effective contract. Resource D: Sample agreement for basic facilitation. Resource E: sample agreement for developmental facilitation. Resource F: Guidelines for using experiential exercices and self-knowledge instruments. Resource G: Questions for cofacilitators. Resource H: Guidelines for contracting with your manager.
606			_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493
700			_aSCHWARZ _bRoger _924265
852			_jRAL_SCH