000			01388nam a2200217 4500
001			31629
010			_a0787956767
090			_a31629
100			_a20120906d2001 y0pory50 ba
101			_aeng
200			_aOnline dispute resolution _eresolving conflicts in cyberspace _fEthan Katsh, Janet Rifkin
210			_aSan Francisco _cJossey-Bass _d2001
215			_aXIV,226p. _d24cm
300			_aIncludes bibliographical references and index. | Fundo documental do GRAL
330			_aPreface. introduction. 1. The Impact of Cyberspace on Disputes and Dispute Resolution. 2. A Brief History of ODR. 3. Understanding the ODR Process. 4. Introducing da Fourth Party: the critical role of technology. 5. Facilitating agreement: ODR and Offline Dispute Resolution. 6. How Mediators Can facilitate "Screen To Screen" Agreement: A primer for conflict resolution professinals entering ODR. Appendix 1: Online Literature and Respources About ODR. Appendix 2: ODR Programs and Ventures. Appendix 3: CPR Institute for Dispute Resolution: sample domain name dispute desion. Appendix 4: Square Trade Direct negotiation Process. Appendix 5: Online Ombuds Office. Dispute Transcript. Notes.
606			_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493
606			_aINFORMÁTICA JURÍDICA _91372
700			_aKATSH _bEthan, e outra _924262
852			_jRAL_KAT