| 000 | 01456nam a2200205 4500 | ||
|---|---|---|---|
| 001 | 31625 | ||
| 010 | _a0787957429 | ||
| 090 | _a31625 | ||
| 100 | _a20120905d2001 y0pory50 ba | ||
| 101 | _aeng | ||
| 200 |
_aManaging public disputes _ea practical guide for government, business, and citizens' groups _fSusan L. Carpenter, W.J.D. Kennedy |
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| 210 |
_aSan Francisco _cJossey-Bass _d2001 |
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| 215 |
_aXVIII, 296p. _d23cm |
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| 300 | _aInculdes bibliographical references and index. | Fundo documental do GRAL. | ||
| 330 | _aPreface. PART ONE: PUBLIC CONTROVERSIES AND CONFLICT MANAGEMENT - 1. Understanding Public Disputes: the spiral of unmanaged conflict. 2. Dealing with Conflict Productively: alternatives and cases examples. 3. Developing an Effective Program of Conflict Management: ten principles. PART TWO: A STEP-BY-STEP PROCESS FOR MANAGING PUBLIC DISPUTES - 4. Analysing the Conflict. 5. Designing a strategy and setting up a program. 6. Adopting procedures, Educating Parties, and Developing Options. 7. Reaching and Carryng Out Agreements. PART THREE: ENSURING THE SUCESS OF CONFLICT MANAGEMENT - 8. Guidelines for Making the Program Work. 9. Paying Attention to Underlying Dynamics: values, trust, power. 10. Handling the Human Side of the Process. 11. Removing Roadblocks. | ||
| 606 |
_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493 |
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| 700 |
_aCARPENTER _bSusan _924259 |
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| 852 | _jRAL_CAR | ||