000 00951nam a2200217 4500
001 31624
010 _a0071364315
090 _a31624
100 _a20120904d2001 y0pory50 ba
101 _aeng
200 _aConflict resolution
_emediation tools for everyday worklife
_fDaniel Dana
210 _aNew York (etc.)
_cMcGraw-Hill
_d2001
215 _aXII, 169p.
_d23cm
225 _aBriefcase books
300 _aFundo documental do GRAL
330 _aPreface. 1. What's a conflict? 2. So what if there's conflict? 3. How to resolve any conflict. 4. How to resolve conflict between others. 5. How to resolve a conflict between yourself and another. 6. How to resolve team conflict. 7. How to mediate all the time to prevent conflicts. 8. Strategic management of organizational conflict.
606 _aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS
_921493
700 _aDANA
_bDaniel
_924258
852 _jRAL_DAN