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| 001 | 31621 | ||
| 010 | _a0787980242 | ||
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| 100 | _a20120904d2005 y0pory50 ba | ||
| 101 | _aeng | ||
| 200 |
_aResolving conflicts at work _eeigth strategies for everyone on the job _fKenneth Cloke, Joan Goldsmith _gWarren Bennis (foreword) |
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| 210 |
_aSan Francisco _cJossey-Bass _d2005 |
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| 215 |
_aXXXIX, 340p. _d23cm |
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| 300 | _aEd. revista; Includes index. | Fundo documetal do GRAL | ||
| 330 | _aForword: Conflict: a leader's challenge. Preface - Introduction: EIGTH STRATEGIES TO MOVE FROM IMPASSE TO TRANSFORMATION - Strategy One : Change the cultural context of conflict. Strategy Two : Listen actively , empathetically, and responsavely. Strategy Three : Acknowledge and integrate emotions to solve problems. Strategy Four : Search beneath the surface for hidden meaning. Strategy Five: Separate what matters from what getts in the way. Strategy Six : Stop rewarding and learn from difficult behaviors. Strategy Seven : Solve problems creatively, plan strategically, and negotiate collaboratively. Strategy Eigth : Explore resistance, mediate, and design systems for prevention and resolution. | ||
| 606 |
_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493 |
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| 606 |
_aMEDIAÇÃO LABORAL _9121610 |
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| 700 |
_aCLOKE _bKenneth, e outra _924254 |
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| 852 | _jRAL_CLO | ||