000			01514nam a2200229 4500
001			31620
010			_a1880711036
090			_a31620
100			_a20120904d1998 y0pory50 ba
101			_aeng
200			_aGetting disputes resolved _edesigning systems to cut the costs of conflict _fWilliam L. Ury, Jeanne M. Brett, Stephen B. Goldeberg
210			_aCambridge (Mass.) _cPON Books _d1998
215			_aXVII, 201p. _d21cm
300			_aIncludes bibliographical references and index. | Fundo documental do GRAL
330			_aPART ONE: UNDERSTANDING AND DESIGNING DISPUTE SYSTEMS - 1. Three approches to resolving disputes: interests, rigths, and power. 2. Diagnosing the existing. Dispute Resolution System. 3. Designing an effective. Dispute Resolution System 4. Making the system work: involving the disputing parties. PART TWO: BUILDING DISPUTES SYSTEMS: CASES FROM THE COAL INDUSTRY - 5. Diagnosing an industry's problems: wildcat strikes in coal mines. 6. Designing a low-cost dispute system: intervention at a strike-ridden coal mine. 7. Cutting dispute costs for an industry: the grievance mediation program. 8. Conclusion: The promise of dispute systems design. Appendix : Model rules for grievance mediation in the coal industry (1980). Notes.
606			_aMEDIAÇÃO _9301
606			_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493
700			_aURY _bWilliam L. _924253
852			_jRAL_URY