000			01577nam a2200205 4500
001			31612
010			_a014028852X
090			_a31612
100			_a20120831d1999 y0pory50 ba
101			_aeng
200			_aDifficult conversations _ehow to discuss what matters most _fDouglas Stone, Bruce Patton, Sheila Heen _gRoger Fisher (forword)
210			_aNew York _cPenguin Books _d1999
215			_a250p. _d20cm
330			_aINTRODUCTION : A difficult conversation is anything your find it hard to talk about. The dilemma: avoid or confront, it seems there is no good path. This book can help... Difficult conversations are a normal part of life. THE PROBLEM - 1. Sort out three conversations. SHIFT TO A LEARNING STANCE - The "What happened?" Conversation . 2. Stop arguing about who's rigth: explore each other's stories. 3. Don't assume they meant it: disentangle intent from impact. 4. Abandon blame: map the contribuition system. THE FEELINGS CONVERSATION - 5. Have your feelings or they will have you). THE IDENTITY CONVERSATION - 6. Ground your identity: ask yourself what's at stake. CREATE A LEARNING CONVERSATION - 7. What's your purpose? When to raise it and when to let go. 8. Getting started:begin from the third story. 9. Learning: listen from inside out. 10. expression. speak for yourself with clarity and power. 11. Problem-Solving: take the lead. 12. Putting it all together.
606			_aNEGOCIAÇÃO _915633
700			_aSTONE _bDougas _924250
852			_jNEG_STO