| 000 | 01118nam a2200205 4500 | ||
|---|---|---|---|
| 001 | 31541 | ||
| 010 | _a0803968094 | ||
| 090 | _a31541 | ||
| 100 | _a20120813d2000 y0pory50 ba | ||
| 101 | _aeng | ||
| 200 |
_aManaging difficult, frustrating, and hostile conversations _estrategies for savy administrators _fGeorgia J. Kosmoski, Dennis R. Pollack |
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| 210 |
_aCalifornia _cCorwin Press, INC. _d2000 |
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| 215 |
_a108p. _d23cm |
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| 300 | _aIncludes bibliographical references and index. | Fundo documental do GRAL | ||
| 330 | _a1. Defusing the angry screamer. 2. Dealing with embarrassment or humiliation. 3. Handling legitimate complaints. 4. Under the influence of dri«ugs or alcohol. 5. Refusing to be coerced. 6. Discouraging the dependent personality. 7. Serving as mediator when friction exists. 8. Disabling the backstabber. 9. Maintaining confidentiality. 10. What works in all cases. RESOURCE A : The School Administrators'Code of Ethics. | ||
| 606 |
_aMEDIAÇÃO ESCOLAR _9112421 |
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| 606 |
_aMEDIAÇÃO _yEstados Unidos da América _9121605 |
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| 700 |
_aKOSMOSKI _bGeorgia J. _9121620 |
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| 852 | _jMED_KOS | ||