| 000 | 01049nam a2200217 4500 | ||
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| 001 | 31518 | ||
| 010 | _a0787957097 | ||
| 090 | _a31518 | ||
| 100 | _a20120807d2001 y0pory50 ba | ||
| 101 | _aeng | ||
| 200 |
_aI hear what you say, but what are you telling me? _ethe strategic use of nonverbal communication in mediation _fBarbara G. Madonik |
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| 210 |
_aSan Francisco _cJossey-Bass _d2001 |
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| 215 |
_aXXIX, 287p. _d24cm |
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| 300 | _aIncludes bibliographical references and index. | Fundo ocumental do GRAL | ||
| 330 | _aPart one: Essencial definitions and pratical applications. Part two: Seven steps to getting results. Step 1- Be prepared. Step 2- Maximizing the initial telephone contact. Step 3- Managing the the environment. Step 4- Assessing the parties. Step 5- Building rapport. Step 6- Triggering action. Step 7- Bringing closure. | ||
| 606 |
_aMEDIAÇÃO _9301 |
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| 700 |
_aMADONIK _bBarbara G. _9121607 |
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| 852 | _jMED_MAD | ||