000			02113nam a2200241 4500
001			31488
010			_a0787902489
090			_a31488
100			_a20120711d1999 y0pory50 ba
101			_aeng
200			_aThe mediation process _epractical strategies for resolving conflict _fChristopher W. Moore
205			_a2nd ed.
210			_aSan Francisco _cJossey-Bass Publishers _d1999
215			_aXVIII, 430p. _d24cm
225			_aThe Jossey-Bass Conflict Resolutions Series
300			_aIncludes bibliographical references and index. [About the author]. Fundo documental do GRAL
330			_aPart One : Understanding dispute resolutions and mediation. 1. Approaches to managing and resolving conflict. 2. How mediation works. Part Two : Laying the groundwork for effective mediation. 3. Managing initial contacts with the disputing parties. 4. Selecting strategy to guide mediation. 5. Collecting and analyzing background information. 6. Designing a detailed plan foe mediation. 7. Building trust cooporation. Part Three : Conducting productive mediations. 8. Beginning the mediation session. 9. Defining issues and setting an agenda. 10. Uncovering hidden interests of the disputing parties. 11. Generation options for settlement. Part Four : Reaching a settlement. 12. Assessing options for settlement. 13. Conducting final bargaining. 14. Achieving formal agreement or settlement. 15. Strategies for dealing with special situations. 16- Toward and exellent practice mediation. Conclusion: challenges for the growth and developpement of mediation. | Resource A : Professional guedelines: The society of professional in dispute resolution (SPIDR) Ethical Standards of Professional Responsability. Resource B. : Mediation services agreement: sample waiver and consent form. Resource C. : Settlement documentation form: Sample memorandum of understanding. Resource D. : List of professional associations.
606			_aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS _921493
606			_aMEDIAÇÃO _9301
700			_aMOORE _bChristopher W. _924190
852			_jMED_MOO