@book{7649,
	author = {INTERMINISTERIAL DELEGATION FOR URBAN AFFAIRS -  IDUA, Délégation Interministérielle à La Ville et au dévelopment social urbain - DIV},
	title = {Social mediation and new methods of conflict resolution in daily life},
	publisher = {Les Éditions de la DIV},
	year = {2001},
	address = {Paris}
}