@book{7368,
	author = {Interministerial Delegation for Urban Affairs under the French Presidency of the European Union , Oisin Programme, European Seminar on Social Mediation and new methods of conflict resolution in daily life},
	title = {Social mediation and new methods of conflict resolution in daily life},
	publisher = {Les Éditions de la DIV},
	year = {2001},
	series = {Forum Urban},
	address = {Paris}
}