02193nam a2200241   4500001000700000010001800007090001100025100004100036101000800077200016300085210003900248215002000287300004900307330118600356606003501542606003801577606002701615606003501642700002701677955001101704995011801715995011801833393785  a9780071743662  a393785  a20160310d2010       y0pory50      ba  aeng  aThe big book of conflict-resolution gamesbRecurso eletrónicoequick, effective activities to improve communication, trust, and collaborationfMary Scannell  aNew York [etc.]cMcGraw-Hilld2010  a1 CD-ROMd12 cm  aFicheiro de 1,71 MB em formato PDF (240 p.).  aAcknowledgments. Introduction. Your keys to success. How to use this book. 1 - Understanding conflict. How do you see it? Positive spin. Step by step. Conflict close-up. Bull’s-eye. Note to self. Anything goes. Beach ball pass. Helium hoop. Check it out. Pins and needles. 2 – Communication. You don’t say. The way we see it. I’m listening. Mimes. One question. Re-creation. Pass the chips. Keys to communication. On the run. Supply closet. The butler did it. 3 – Diversity. Another name game. Common uncommon. Diversity pays. It’s classified. In or out? Take a walk. What a bunch of characters. 4 – Trust. Two truths and a lie—with a twist! Five and five. Single file. Words of wisdom. Word search. Rock and roll. Consensus thumbs. 5 – Perspective. In character. The usual suspects. Resolutions. Building blocks. Cross over. Hoop-la. Speed pass. 6 - EQ (emotional intelligence). Behind the mask. Shoes. Let’s face it. Knot it. Hot buttons. Get the memo. The shoe’s on the other foot. Tied up in knots. 7 – Collaboration. Personality plus. It’s a what? Creative collaboration. Stump the facilitator. Build a word. Super stars. Quotable quotes. Monumental.  aPSICOLOGIA DO TRABALHO9321660  aCONDIÇÕES DE TRABALHO9234873  aANÁLISE SOCIAL93558  aCOMUNICAÇÃO VERBAL9344084  aSCANNELLbMary9358049  xOferta  104PJCD_276_00000000000000052022-06-066PJCD2769426260aPJcPJfPJ1CD276_53kPJCD276n2022-06-06o0rMOxOferta  104PJCD_290_00000000000000052022-06-066PJCD2909426261aPJcPJfPJ1CD290_56kPJCD290n2022-06-06o0rMOxOferta