01849nam a2200193   4500001000700000010001800007100004100025101000800066200016300074210003900237215002000276300004900296330118600345606002701531606003001558606002101588606002701609700001901636393785  a9780071743662  a20160310d2010       y0pory50      ba  aeng  aThe big book of conflict-resolution gamesbRecurso eletrónicoequick, effective activities to improve communication, trust, and collaborationfMary Scannell  aNew York [etc.]cMcGraw-Hilld2010  a1 CD-ROMd12 cm  aFicheiro de 1,71 MB em formato PDF (240 p.).  aAcknowledgments. Introduction. Your keys to success. How to use this book. 1 - Understanding conflict. How do you see it? Positive spin. Step by step. Conflict close-up. Bull’s-eye. Note to self. Anything goes. Beach ball pass. Helium hoop. Check it out. Pins and needles. 2 – Communication. You don’t say. The way we see it. I’m listening. Mimes. One question. Re-creation. Pass the chips. Keys to communication. On the run. Supply closet. The butler did it. 3 – Diversity. Another name game. Common uncommon. Diversity pays. It’s classified. In or out? Take a walk. What a bunch of characters. 4 – Trust. Two truths and a lie—with a twist! Five and five. Single file. Words of wisdom. Word search. Rock and roll. Consensus thumbs. 5 – Perspective. In character. The usual suspects. Resolutions. Building blocks. Cross over. Hoop-la. Speed pass. 6 - EQ (emotional intelligence). Behind the mask. Shoes. Let’s face it. Knot it. Hot buttons. Get the memo. The shoe’s on the other foot. Tied up in knots. 7 – Collaboration. Personality plus. It’s a what? Creative collaboration. Stump the facilitator. Build a word. Super stars. Quotable quotes. Monumental.  aPSICOLOGIA DO TRABALHO  aCONDIÇÕES DE TRABALHO  aANÁLISE SOCIAL  aCOMUNICAÇÃO VERBAL  aSCANNELLbMary