01820nam a2200193   4500001000700000100004100007101000800048200008900056210005300145215002000198300004700218330119300265606002101458606003601479606002401515606002301539606001901562710004501581393730  a20160217d2014       y0pory50      ba  aeng  aMobile crammingbRecurso eletrónicoean FTC staff reportfFederal Trade Commission  a[Estados Unidos]cFederal Trade Commissiond2014  a1 CD-ROMd12 cm  aFicheiro de 576 KB em formato PDF (43 p.).  aI. INTRODUCTION. II. MOBILE THIRD-PARTY BILLING. A. Uses of Mobile Carrier Billing. B. Types of Carrier Billing Arrangements. C. Market Participants. III. THE MOBILE CRAMMING PROBLEM. A. What is Cramming?. 1. FTC Actions Addressing Mobile Cramming. 2. Other Federal and State Initiatives Addressing Mobile Cramming. B. Prevalence of Mobile Cramming. 1. Carrier Refund Rates. 2. Complaint Information. 3. Other Efforts to Estimate the Extent of Cramming. 4. Unreported Consumer Injury. C. International Views. IV. STRATEGIES TO REDUCE MOBILE CRAMMING. A. Allowing Consumers to Avoid Third-Party Charges to Mobile Accounts . 1. Current Industry Practices. 2. FTC Staff Recommendations. B. Strategies to Detect and Prevent Mobile Cramming. 1. Avoiding Deceptive Practices That Lead to Unauthorized Mobile Charges. a. Industry Practices. b. Staff Recommendations. 2. Obtaining Consumers’ Express, Informed Consent. a. Current Industry Practices. b. Staff Recommendations. C. Adequate Disclosures of Third-Party Charges. 1. Current Industry Practices. 2. Staff Recommendations. D. Consumer Dispute Protections and Refunds. 1. Current Industry Practices. 2. Staff Recommendations. CONCLUSION.  aTELEFONE MÓVEL  aFRAUDE NAS TELECOMUNICAÇÕES  aFRAUDE TELEFÓNICA  aDIREITO DO CONSUMO  aESTADOS UNIDOS  aESTADOS UNIDOSbFederal Trade Commission