@book{389159,
	author = {ACCENTURE, Institute for Health & Public Service Value},
	title = {Sharing front office services},
	publisher = {Accenture Institute for Health & Public Service Value},
	year = {2009},
	address = {[S.l.]},
	note = {Resumo extraído de documento elaborado pela Accenture-Portugal, que acompanha o presente estudo.}
}