@book{387710,
	author = {EGGERS, William D. and SINGH, Shalabh Kumar},
	title = {The public innovator's playbook},
	publisher = {Deloitte Research ; Harvard Kennedy School Ash Institute for Democratic Governance and Innovation},
	year = {2009 (Canada : Printcrafters)},
	address = {[S.l.]},
	note = {Também disponível em: https://www.deloitte.com/dtt/cda/doc/content/dtt_ps_innovatorsplaybook_100409.pdf (4 Mb). Acedido em: 26 de Maio de 2009.}
}