@book{383509,
	author = {KRUG, Barbara and REINMOELLER, Patrick},
	title = {The hidden cost of ubiquity},
	publisher = {Erasmus Research Institute of Management},
	year = {2003},
	series = {Erim Report Series Research In Management},
	address = {Rotterdam},
	note = {Ficheiro de 444 Kb (31 f.) em formato pdf. Disponível através da SSRN em: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=463810}
}