@book{383478,
	author = {WALKER, Samuel and ARCHBOLD, Carol},
	title = {Mediating citizen complaints against police officers},
	publisher = {Office of Community Oriented Policing Services. Department of Justice},
	year = {2002},
	address = {Washington, DC},
	note = {Ficheiro de 483 Kb em formato pdf (111 f.). Disponível em: https://www.cops.usdoj.gov/mime/open.pdf?Item=452}
}