SÁ, Patrícia Moura e

Translating the EFQM model into the courts / Patrícia Moura e Sá, António Albuquerque
In: International Journal of Quality and Service Sciences. - Bingley. - Vol. 7, n. 2/3 (2015). - p. 230-244
CONTROLO DE QUALIDADE / CULTURA ORGANIZACIONAL / TRIBUNAL /