01196nam a2200229 4500 31667 0787955817 31667 20120917d2002 y0pory50 ba eng The conflict resolution training program participant's workbook Prudence Bowman Kestner, Larry Ray San Francisco Jossey-Bass 2002 X, 160p. 28cm Includes bibliographical references and index. | Fundo documental do GRAL Introduction. Introductory phase. LESSON: The dispute-resolution continuum. LESSON : Conflict and conflict management. LESSON : Conflict-resolution communication. LESSON : Values, perspectives, and power. LESSON : Creativity. LESSON : Consensus. LESSON : Negotiation. LESSON : Mediation. LESSON : Arbitration. LESSON : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form. RESOLUÇÃO ALTERNATIVA DE LITÍGIOS 21493 NEGOCIAÇÃO 24285 MEDIAÇÃO 301 ARBITRAGEM 844 KESTNER Prudence Bowman 121658 RAL_KES 0 RAL__KES 2021-12-17 200GRAL 35623 DGPJ DGPJ DGPJ200GRAL390123 RAL_KES 2021-12-17 0 MO