01131nam a2200205   450000100060000001000150000610000410002110100080006220001050007021000370017521500190021230000780023133004790030960600440078860600200083260600170085260600150086970000290088485200120091331667  a0787955817  a20120917d2002       y0pory50      ba  aeng  aThe conflict resolution training programeparticipant's workbookfPrudence Bowman Kestner, Larry Ray  aSan FranciscocJossey-Bassd2002  aX, 160p.d28cm  aIncludes bibliographical references and index. | Fundo documental do GRAL  aIntroduction. Introductory phase. LESSON: The dispute-resolution continuum. LESSON : Conflict and conflict management. LESSON : Conflict-resolution communication. LESSON :  Values, perspectives, and power. LESSON : Creativity. LESSON : Consensus. LESSON : Negotiation. LESSON : Mediation. LESSON : Arbitration. LESSON : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aNEGOCIAÇÃO   aMEDIAÇÃO  aARBITRAGEM  aKESTNERbPrudence Bowman  jRAL_KES