01153nam a2200205   450000100060000001000150000610000410002110100080006220000980007021000370016821500210020530000780022633005060030460600440081060600200085460600170087460600150089170000290090685200120093531666  a0787960772  a20120917d2002       y0pory50      ba  aeng  aThe conflict resolution training programeleader's manualfPrudence Bowman Kestner, Larry Ray  aSan FranciscocJossey-Bassd2002  aXIV, 300p.d28cm  aIncludes bibliographical references and index. | Fundo documental do GRAL  aIntroduction. Part I : Background for leaders. Part II : The introductory phase. Part III . The dispute-resolution continuum. Part IV : Conflict and conflict management. Part V : . Part VI : Values, perspectives, and power. Part VII : Creativity. Part VIII : Consensus. Part IX : Negotiation. Part X : Mediation. Part XI : Arbitration. Part XII : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aNEGOCIAÇÃO   aMEDIAÇÃO  aARBITRAGEM  aKESTNERbPrudence Bowman  jRAL_KES