01347nam a2200265 4500 31665 1881303438 31665 20120917d1997 y0pory50 ba eng The management of struggle elements of dispute resolution through negotiation, mediation and arbitration John W. (Sam) Keltner Cresskill (NJ) Hampton Press 1997 XI, 268p. 28cm The Speech Communication Association / Hampton Press applied communication program Includes bibliographical references and index. | Fundo documental. Preface. Chapter 1. The struggle spectrum. Chapter 2: Management of the struggle process. Chapter 3: Power and struggle: some concepts of power and empowerment in dealing with disputes. Chapter 4: Managing struggle through problem solving negotiation and bargaining. Chapter 5: Mediation. Chapter 6: Arbitrating disputes: arbitrators and advocats. Chapter 7: De-escalation on the struggle spectrum. RESOLUÇÃO ALTERNATIVA DE LITÍGIOS 21493 NEGOCIAÇÃO 15633 MEDIAÇÃO 301 ARBITRAGEM 844 KELTNER John W. 121657 RAL_KEL 0 RAL__KEL 2021-12-17 223GRAL 35621 DGPJ DGPJ DGPJ223GRAL389965 RAL_KEL 2021-12-17 0 MO