01170nam a2200217   450000100060000001000150000610000410002110100080006220001330007021000400020321500200024322500870026330000710035033004030042160600440082460600190086860600170088760600150090470000210091985200120094031665  a1881303438  a20120917d1997       y0pory50      ba  aeng  aThe management of struggleeelements of dispute resolution through negotiation, mediation and arbitrationfJohn W. (Sam) Keltner  aCresskill (NJ)cHampton Pressd1997  aXI, 268p.d28cm  aThe Speech Communication Association / Hampton Press applied communication program  aIncludes bibliographical references and index. | Fundo documental.  aPreface. Chapter 1. The struggle spectrum. Chapter 2: Management of the struggle process. Chapter 3: Power and struggle: some concepts of power and empowerment in dealing with disputes. Chapter 4: Managing struggle through problem solving negotiation and bargaining. Chapter 5: Mediation. Chapter 6: Arbitrating disputes: arbitrators and advocats. Chapter 7: De-escalation on the struggle spectrum.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aNEGOCIAÇÃO  aMEDIAÇÃO  aARBITRAGEM  aKELTNERbJohn W.  jRAL_KEL