KELTNER, John W.
The management of struggle : elements of dispute resolution through negotiation, mediation and arbitration / John W. (Sam) Keltner
. - Cresskill (NJ) : Hampton Press, 1997
. - XI, 268p.; 28cm
. - The Speech Communication Association / Hampton Press applied communication program
. - ISBN: 1881303438
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS / NEGOCIAÇÃO / MEDIAÇÃO / ARBITRAGEM /
RAL_KEL