@book{31665,
	author = {KELTNER, John W.},
	title = {The management of struggle},
	publisher = {Hampton Press},
	year = {1997},
	series = {The Speech Communication Association / Hampton Press applied communication program},
	address = {Cresskill (NJ)},
	note = {Includes bibliographical references and index. | Fundo documental.}
}