@book{31660,
	author = {KAUFMANN-KOHLER, Gabrielle},
	title = {Online dispute resolution},
	publisher = {Kluwer Law Internationl},
	year = {2004},
	series = {International arbitration law library},
	address = {The Hague (etc.)},
	note = {Includes bibliographical references, table of cases, table of legislation and other textes and index. | Fundo documental do Gral}
}