01549nam a2200169   450000100060000001000150000610000410002110100080006220001780007021000370024821500220028530000790030733009140038660600440130070000230134485200120136731649  a0787950580  a20120912d2000       y0pory50      ba  aeng  aReaching for higher ground in conflict resolutionetools for powerful groups and communitiesfE. Franklin Dukes, Marina A. Piscolish, John B. StephensgMark Gerzon (forword)  aSan FranciscocJossey-Bassd2000  aXXII, 258p.d23cm  aIncludes bibliographical references and index. | Fundo documental do GRAL.  aPreface. 1. Reaching for higher ground. 2. Unspoken expectationsand rules of engagement. 3. Common practice with ground rules: how they fail us and we fail them. 4. Beyond common ground rules: reaching for higher ground. 5. Creating shared expectations: the six keys to sucess. 6. Putting ground rules to work: geeping the group on the path. 7. Too big? Unbalanced ? Quit? Seething? the art of working with less-than perfect groups. 8. Reaching for higher ground in action: a hospital department management team at work. 9. Beyond boundariies: bringing higher groubd to whole communities. 10. Conclusion and inspiration. Appendix A : Typical Ground Rules. Appendix B : RHG Covenant of the "Wannabe Better" School District's Education Management Team. Appendix C : Negotiating Team RHG Pre-Negotiation Preparation Meeting Documentation. Appendix D : Bestdarned Community Group Tools for Reaching Higher Ground.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aDUKESbE. Franklin  jRAL_DUK