DUKES, E. Franklin
Reaching for higher ground in conflict resolution : tools for powerful groups and communities / E. Franklin Dukes, Marina A. Piscolish, John B. Stephens; Mark Gerzon (forword)
. - San Francisco : Jossey-Bass, 2000
. - XXII, 258p.; 23cm
. - ISBN: 0787950580
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS /
RAL_DUK