00992nam a2200181   450000100060000001000150000610000410002110100080006220000570007021000270012721500220015430001010017633004360027760600440071360600250075770000160078285200120079831646  a0566080737  a20120911d2000       y0pory50      ba  aeng  aHow to resolve conflict in the workplacefHoda Lacey  aHampshirecGowerd2000  aXVII, 195p.d24cm  aIncludes bibliographical references, sources and resources and index. | Fundo documental do GRAL  aPART I - THE NATURE OF CONFLICT : 1. Learning and unlearning. 2. The anatomy of a conflict. 3. Conflict in the workplace. PART II - THE SKILLS OF CONFLICT RESOLUTION : 4. Developing a win/win approach. 5. Learning to respond. 6. Creating empathy. 7. Using assertiveness. 8. Handling power constructively. 9. Dealing with emotions. 10. Overcoming reluctance. PART III - THE TOOLS OF CONFLICT RESOLUTION : 11. Mapping. 12. Mediation.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aMEDIAÇÃO LABORAL  aLACEYbHoda  jRAL_LAC