02053nam a2200193   450000100060000001000150000610000410002110100080006220001320007020500120020221000370021421500210025122500490027230000780032133013850039960600440178470000190182885200120184731634  a0787947237  a20120907d2002       y0pory50      ba  aeng  aThe skilled facilitatorea comprehensive resource for consultants, facilitators, managers, trainers, and coachesfRoger Schwarz  a2.º ed  aSan FranciscocJossey-Bassd2002  aXXI, 407p.d24cm  aThe Jossey-Bass business & management series  aIncludes bibliographical references and index. | Fundo documental do GRAL  aPAR ONE: HOW FACILITATION HEPLS GROUPS - 1. The skilled facilitator approach. 2. what makes work groups effective? 3. The facilitator and other facilitative roles.  PART TWO: DIAGNOSING BEHAVIOR IN GROUPS -   4. Understanding the theories that guide our actions. 5. Ground roules for effective groups. 6. Diagnosing behaviors that enhance or hinder group. Effectiveness. - PART THREE: INTERVENING IN GROUPS - 7. Deciding wheter, how, and why to intervene. 8. How to intervene. 9. using the ground rules to intervene. 10. Using the skilled facilitator approach with other processes. 11. Beginning and ending meetings. 12. Dealing with emotions. PART FOUR: AGREEING TO WORK TOGETHER - 13. Contrating: deciding whether and how to work together. 14. Working with another facilitator. PART FIVE: USING FACILITATIVE SKILLS IN YOUR OWN ORGANIZATION - 15. Serving as facilitator in your own organization. 16. The facilitative leader. Resource A: Current and previous ground rules. Resource B: Sample planning meeting letter. Resource C: Guidelines for developing and effective contract. Resource D: Sample agreement for basic facilitation. Resource E: sample agreement for developmental facilitation. Resource F: Guidelines for using experiential exercices and self-knowledge instruments. Resource G: Questions for cofacilitators. Resource H: Guidelines for contracting with your manager.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aSCHWARZbRoger  jRAL_SCH