SCHWARZ, Roger
The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches / Roger Schwarz
. - 2.º ed
. - San Francisco : Jossey-Bass, 2002
. - XXI, 407p.; 24cm
. - The Jossey-Bass business & management series
. - ISBN: 0787947237
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS /
RAL_SCH