@book{31634,
	author = {SCHWARZ, Roger},
	title = {The skilled facilitator},
	publisher = {Jossey-Bass},
	year = {2002},
	series = {The Jossey-Bass business & management series},
	address = {San Francisco},
	edition = {2.º ed},
	note = {Includes bibliographical references and index. | Fundo documental do GRAL}
}