01328nam a2200205   450000100060000001000150000610000410002110100080006220001040007021000450017421500220021930000290024133007220027060600440099260600150103660600170105160600190106870000230108785200120111031632  a1568581343  a20120907d1999       y0pory50      ba  aeng  aThe keys to conflict resolutioneproven methods of settling disputes voluntarilyfTheodore W. Kheel  aNew YorkcFour Walls Eight Windowsd1999  aXIX, 136p.d24 cm  aFundo documental do GRAL  aPreface: ALTERNATIVE RESOLUTION AND THE VOLUNTARY TECHENIQUES OF CONFLICT RESOLUTION. Introduction by William L. Lurie. --- 1. Strenghs and limitations of voluntary techniques. 2. The structure of Negotiation: the primary technique of conflict resolution. 3. The dynamics of negotiation.  -- TEN COMMANDEMENTS FOR NEGOTIATORS. 4. The structure of Mediation . 5. Five principal roles of a Mediator.  --- TEN COMMANDEMENTS FOR MEDIATORS. 6. The structure of Voluntary Arbitration. --- TEN COMMANDEMENTS FOR ARBITRATORS. 7. Too many cooks. 8. Legal restraintsand voluntary techniques. 9. The voluntary techniques and antitrust laws. POSTSCRIPT - WHAT'S AHEAD for ADR. The Trend Toward Conflict Management Systems. INDEX.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aARBITRAGEM  aMEDIAÇÃO  aNEGOCIAÇÃO  aKHEELbTheodore W.  jRAL_KHE