01388nam a2200217 4500 31629 0787956767 31629 20120906d2001 y0pory50 ba eng Online dispute resolution resolving conflicts in cyberspace Ethan Katsh, Janet Rifkin San Francisco Jossey-Bass 2001 XIV,226p. 24cm Includes bibliographical references and index. | Fundo documental do GRAL Preface. introduction. 1. The Impact of Cyberspace on Disputes and Dispute Resolution. 2. A Brief History of ODR. 3. Understanding the ODR Process. 4. Introducing da Fourth Party: the critical role of technology. 5. Facilitating agreement: ODR and Offline Dispute Resolution. 6. How Mediators Can facilitate "Screen To Screen" Agreement: A primer for conflict resolution professinals entering ODR. Appendix 1: Online Literature and Respources About ODR. Appendix 2: ODR Programs and Ventures. Appendix 3: CPR Institute for Dispute Resolution: sample domain name dispute desion. Appendix 4: Square Trade Direct negotiation Process. Appendix 5: Online Ombuds Office. Dispute Transcript. Notes. RESOLUÇÃO ALTERNATIVA DE LITÍGIOS 21493 INFORMÁTICA JURÍDICA 1372 KATSH Ethan, e outra 24262 RAL_KAT 0 RAL__KAT 2021-12-17 154GRAL 35583 DGPJ DGPJ DGPJ154GRAL387293 RAL_KAT 2021-12-17 0 MO