01286nam a2200181   450000100060000001000150000610000410002110100080006220000920007021000370016221500200019930000780021933006960029760600440099360600290103770000260106685200120109231629  a0787956767  a20120906d2001       y0pory50      ba  aeng  aOnline dispute resolutioneresolving conflicts in cyberspacefEthan Katsh, Janet Rifkin  aSan FranciscocJossey-Bassd2001  aXIV,226p.d24cm  aIncludes bibliographical references and index. | Fundo documental do GRAL  aPreface. introduction. 1. The Impact of Cyberspace on Disputes and Dispute Resolution. 2. A Brief History of ODR. 3. Understanding the ODR Process. 4. Introducing da Fourth Party: the critical role of technology. 5. Facilitating agreement: ODR and Offline Dispute Resolution. 6. How Mediators Can facilitate "Screen To Screen" Agreement: A primer for conflict resolution professinals entering ODR. Appendix 1: Online Literature and Respources About ODR. Appendix 2: ODR Programs and Ventures. Appendix 3: CPR Institute for Dispute Resolution: sample domain name dispute desion. Appendix 4: Square Trade Direct negotiation Process. Appendix 5: Online Ombuds Office. Dispute Transcript. Notes.  aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS  aINFORMÁTICA JURÍDICA  aKATSHbEthan, e outra  jRAL_KAT