01509nam a2200193   450000100060000001000150000609000100002110000410003110100080007220001310008021000370021121500230024830000790027133007710035060600510112170000280117285200120120099501030121231625  a0787957429  a31625  a20120905d2001       y0pory50      ba  aeng  aManaging public disputesea practical guide for government, business, and citizens' groupsfSusan L. Carpenter, W.J.D. Kennedy  aSan FranciscocJossey-Bassd2001  aXVIII, 296p.d23cm  aInculdes bibliographical references and index. | Fundo documental do GRAL.  aPreface. PART ONE: PUBLIC CONTROVERSIES AND CONFLICT MANAGEMENT - 1. Understanding Public Disputes: the spiral of unmanaged conflict. 2. Dealing with Conflict Productively: alternatives and cases examples. 3. Developing an Effective Program of Conflict Management: ten principles. PART TWO: A STEP-BY-STEP PROCESS FOR MANAGING PUBLIC DISPUTES - 4. Analysing the Conflict. 5. Designing a strategy and setting up a program. 6. Adopting procedures, Educating Parties, and Developing Options. 7. Reaching and Carryng Out Agreements. PART THREE: ENSURING THE SUCESS OF CONFLICT MANAGEMENT - 8. Guidelines for Making the Program Work. 9. Paying Attention to Underlying Dynamics: values, trust, power. 10. Handling the Human Side of the Process. 11. Removing Roadblocks.     aRESOLUÇÃO ALTERNATIVA DE LITÍGIOS921493  aCARPENTERbSusan924259  jRAL_CAR  104RAL__CAR52021-12-176132GRAL935579aDGPJcDGPJfDGPJ132GRAL387015kRAL_CARn2021-12-17o0rMO