01456nam a2200205 4500 31625 0787957429 31625 20120905d2001 y0pory50 ba eng Managing public disputes a practical guide for government, business, and citizens' groups Susan L. Carpenter, W.J.D. Kennedy San Francisco Jossey-Bass 2001 XVIII, 296p. 23cm Inculdes bibliographical references and index. | Fundo documental do GRAL. Preface. PART ONE: PUBLIC CONTROVERSIES AND CONFLICT MANAGEMENT - 1. Understanding Public Disputes: the spiral of unmanaged conflict. 2. Dealing with Conflict Productively: alternatives and cases examples. 3. Developing an Effective Program of Conflict Management: ten principles. PART TWO: A STEP-BY-STEP PROCESS FOR MANAGING PUBLIC DISPUTES - 4. Analysing the Conflict. 5. Designing a strategy and setting up a program. 6. Adopting procedures, Educating Parties, and Developing Options. 7. Reaching and Carryng Out Agreements. PART THREE: ENSURING THE SUCESS OF CONFLICT MANAGEMENT - 8. Guidelines for Making the Program Work. 9. Paying Attention to Underlying Dynamics: values, trust, power. 10. Handling the Human Side of the Process. 11. Removing Roadblocks. RESOLUÇÃO ALTERNATIVA DE LITÍGIOS 21493 CARPENTER Susan 24259 RAL_CAR 0 RAL__CAR 2021-12-17 132GRAL 35579 DGPJ DGPJ DGPJ132GRAL387015 RAL_CAR 2021-12-17 0 MO